Talk to a person
Talk to a person at GetCafeWebsite. Email [email protected] and we reply within one working day. No call centre, no ticket number for a first enquiry.
What happens after you send it
A person reads it
Not a ticket queue. Someone on the team reads your message directly.
One working day
That is the standard reply window, most replies come sooner.
A next step, not a form loop
You get either an answer or a time to talk, never another form to fill in.
When our team is at the desk
Business hours are 9:00 to 17:00 Central, Monday to Friday, excluding US public holidays. Messages outside those hours are answered the next business day.
Before you write
What happens straight after I buy?
You fill in the onboarding form and submit it. It asks for your menu, your hours by daypart, your brand, your domain and where inquiries should land, and it takes about 15 minutes. If something is missing, submit anyway: you can send the rest by email or raise it as a ticket in your client portal, and it will not hold up the build. We then run one onboarding call to fill any gaps and agree the launch date.
What is the client portal?
It is your account with us, and you get it the day your site goes live. From the portal you request revisions, raise a support ticket for anything that needs attention, send us files you still owe us, and message our team directly. Everything to do with your site runs through it, so nothing gets lost in an inbox. You never log in to the website itself; we handle that side.
What do you need from me to build the daypart menu switcher?
Three lists: what you sell in the morning, what carries through the afternoon, and what leads in the evening, plus the times each stretch starts and ends. If your shop does not really change by daypart, tell us and we build a single standing menu instead. Either way it is set up during onboarding and adjusted afterward as a normal revision.